Limn is a meticulously curated collection of high-quality architectural finishes and surface materials. We are dedicated to providing designers and homeowners with the best products for their spaces.
Where are you based?
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Our main headquarters and design studio are located in the heart of the design district, but we serve customers globally.
What are standard lead times for your products?
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Standard lead times vary depending on the product, but typically range from 2 to 4 weeks. Custom orders may require additional time.
02 Collections & products
Where do I find all collections?
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You can browse all our collections on the main Collections page of our website.
Where do I find all products?
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All individual products are listed on the Products page, which can be filtered by category.
What is the difference between collections?
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Our collections group products by aesthetic theme and material type, making it easier to find complementary finishes.
Where can I order samples?
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Samples can be ordered directly from any product page.
Where can I find installation instructions?
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Installation guides are available for download on each product page and in our resources section.
What materials are Limn products made of?
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We use premium, sustainably sourced materials including natural stone, engineered wood, and high-performance composites.
Do you offer custom sizes or colors?
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Yes, custom options are available for many products. Please contact our team for details.
Do you offer fire-rated products (Class A)?
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Yes, several of our collections offer Class A fire-rated options suitable for commercial use.
Are your products available in other languages?
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Currently, our primary documentation is in English, but we provide support in multiple languages upon request.
03 Materials & craft
How do I clean and maintain my panels?
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Use a soft, damp cloth for routine cleaning. Avoid harsh chemicals or abrasive materials.
Where are the wood products made?
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Our wood products are crafted in specialized facilities using sustainably harvested timber.
Is there any variation in the wood?
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Yes, natural wood inherently features variations in grain and color, which adds to its unique character.
How durable is the acoustic felt backing?
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The acoustic felt is highly durable, designed to withstand daily wear while providing excellent sound absorption.
04 Ordering & process
How do I place an order?
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You can place an order directly on our website or by contacting our sales team for larger commercial orders.
What happens once I place my order online?
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You will receive a confirmation email, and our team will begin processing your order immediately.
What are your payment options?
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We accept all major credit cards, PayPal, and bank transfers for trade accounts.
Can I order a sample before making a larger order?
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Absolutely. We highly recommend ordering samples to ensure the finish meets your expectations.
Do you offer a trade or wholesale discount?
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Yes, we offer special pricing for design professionals. Please apply for a trade account on our website.
Is there a minimum order quantity?
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Most products do not have a minimum, but some custom orders may require a minimum volume.
05 Installation & wall prep
Do I need to hire a professional to install the panels?
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While our products are designed to be DIY-friendly, hiring a professional ensures the best finish, especially for complex layouts.
What tools do I need for installation on drywall or wood?
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Basic tools like a level, measuring tape, saw, and construction adhesive are typically required.
Can I install the panels on a curved wall?
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Certain collections are flexible enough for curved walls. Please check the specific product guidelines.
Do I need to finish the ends and top/bottom of the panels?
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We offer matching trim and end caps for a seamless finish on exposed edges.
Can I install the panels in bathrooms and humid environments?
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We have specific moisture-resistant collections suitable for bathrooms, but standard wood panels should avoid direct water contact.
What kind of adhesive should I use for installation?
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A high-quality grab adhesive or construction adhesive is recommended for most installations.
06 Delivery & shipping
Where do you ship to and how much?
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We ship globally. Shipping costs are calculated at checkout based on volume and destination.
How much is the shipping cost to my area?
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You can estimate shipping costs in your cart before checkout.
How long does the shipping take?
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Standard delivery within the US takes 3-5 business days. International shipping varies by location.
How do I track my order once it's shipped?
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A tracking link will be provided in your shipping confirmation email.
07 Sustainability & values
How does Limn ensure sustainable sourcing practices?
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We partner only with suppliers who adhere to strict environmental standards and sustainable forestry practices.
What kinds of wood are typically used in Limn paneling?
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We primarily use sustainably harvested oak, walnut, and ash.
Are the acoustic panels eco-friendly?
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Yes, the felt backing is made from recycled PET plastic, reducing waste and environmental impact.
Do your products contain VOCs (volatile organic compounds)?
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Our products use low-VOC or zero-VOC finishes to ensure safe indoor air quality.
Still have a question?
We're here to help. Reach out to our customer service team.
